Help centre
Frequently asked questions
Everything you need to know about orders, shipping, products and returns. Can't find your answer? Our team is one message away.
Orders & shipping
How long does delivery take?
Orders are typically delivered within [3–5] business days across Pakistan. You'll receive a tracking link by SMS or WhatsApp once your order ships.
Do you offer free shipping?
Yes — orders over Rs. [10,000] qualify for free shipping. Below that, a flat delivery fee of Rs. [fee] applies.
Do you offer cash on delivery?
Cash on delivery is available [nationwide / in select cities]. You can also pay online by card at checkout.
Can I change or cancel my order?
Contact us within [X hours] of placing your order via WhatsApp or email and we'll do our best to update or cancel it before it ships.
Products & safety
Are Giggles products BPA-free?
Yes, every Giggles feeding product is made from BPA-free materials, tested for safety before it reaches our shelves.
How do I clean and sterilise a Giggles bottle?
Wash with warm soapy water using a bottle brush, rinse thoroughly, and sterilise using steam, boiling water or a cold-water sterilising solution before first use and regularly after.
Which teat size is right for my baby's age?
Each product page lists the recommended age range and flow rate. If you're unsure, our team is happy to help you choose over WhatsApp.
Returns & refunds
What is your return policy?
Unopened, unused items can be returned within [14] days of delivery. For hygiene reasons, opened feeding teats and pacifiers cannot be returned unless faulty.
How long do refunds take?
Once we receive your return, refunds are processed within [5–7] business days to your original payment method.
My product arrived damaged — what do I do?
Message us on WhatsApp with your order number and a photo of the item, and we'll arrange a replacement or refund right away.
Stores & stockists
Where can I find Giggles in stores?
Giggles is available at D. Watson, SaveMart, Marhaba Supermarket, Shazeen Chemist, Ideal Supermart, Shaheen Chemist and more — use our store locator to find the closest one to you.
Can my store carry Giggles products?
Yes — we welcome new retail partners. Visit our "Become a stockist" page to apply and our trade team will get back to you within 2 business days.
Still have a question?
Our team is happy to help — reach out and we'll get back to you within 2 business days.
Contact usWhere to find us
Stocked at pharmacies and stores near you
Giggles is available in-store across Pakistan, and online. Find the closest one on our interactive map.
For retailers & distributors
Bring Giggles to your store
Join the pharmacies, supermarkets and baby shops already stocking Giggles across Pakistan — including D. Watson, SaveMart, Marhaba, Shazeen and Ideal.
